Payment / Dispatch
We use Deutsche Post and DHL for shipping. For deliveries within Germany we charge a fixed rate of 3,75 € gros. From an order value of 75 € on or more we provide shipping free of charge within Germany. Delivering to a "Packstation" of Deutsche Post within Germany is possible only for orders of a value of minimum 75 €.
For a fixed rate of 5,95 € gros, we ship to the countries of the European Union, Norway, Switzerland and Liechtenstein.
For a fixed rate of 12,00 € gros (10,34 € net), we ship via registered mail to the following countries: Australia, United States of America, Canada, Japan, Taiwan, South Africa, Namibia, Indonesia, Russia, India, New Zealand, Ukraine, Philippines, Turkey, Brazil, Malaysia, Singapore, Hongkong, China, Thailand, Mexico, Peru, Azerbaijan and Macao. Local taxes and fees may apply when import. They have to be paid by the customer.
If you would like to arrange shipments to another country not in the list above, please contact us via the contact form. We will calculate the conditions for your individual order.
Within 1-3 working days after receipt of payment we hand over the goods to DHL or Deutsche Post for shipping.
Estimated transit times
- Within Germany: 1-3 working days
- Europe: 3 - 5 working days
- North America: 2 - 4 weeks
- Australia, New Zealand and Oceania: 2 - 4 weeks
- Asien & Pacific: 3 - 5 weeks
- Latin America and Caribbean: 3 - 5 weeks
- Middle East and Africa: 3 - 5 weeks
We try whatever we can do to meet these estimated transit times but cannot guarantee them.
We are not responsible for delays caused in customs.
We apply a minimum order value of 10 €.
Methods of payment
Depending on your country, you can pay your purchase with us by payment in advance / bank transfer, via PayPal, credit cards or SEPA Direct Debit.
Our bank account details are as follows:
papersisters Wiebke Stüven, Maike Klumpp GbR
IBAN: DE87 7539 0000 0001 1070 89